Man with Van Hillingdon Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Hillingdon provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van Hillingdon, providing removal and associated services in the UK.
1.2 "Customer" means any individual, partnership, company, or organisation booking or using the services of the Company.
1.3 "Services" means man and van services, removals, transport of goods, loading and unloading, and any related services agreed in writing between the Company and the Customer.
1.4 "Goods" means any furniture, personal effects, equipment, or other items handled, packed, transported, or stored by the Company in connection with the Services.
1.5 "Contract" means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial customers. This may include local moves, longer distance moves within the UK, and delivery of items purchased or sold by the Customer.
2.2 The Services to be provided will be set out in a booking confirmation or written quotation, including the type of vehicle, number of staff, date, time, and any agreed additional services.
2.3 The Company reserves the right to refuse to carry any Goods that are hazardous, illegal, require special licences or permits, or which the Company reasonably believes may place its staff, vehicle, or other Customers at risk.
3. Booking Process
3.1 Bookings may be requested by the Customer by telephone, online form, or other channel made available by the Company from time to time.
3.2 All bookings are subject to availability and are not confirmed until the Company has issued a booking confirmation. The Company may request additional information before confirming a booking, such as property access details, parking arrangements, inventory of Goods, and the presence of any unusually heavy, bulky, or fragile items.
3.3 The Customer is responsible for providing accurate and complete information when making a booking, including addresses, dates, times, contact details, and any special requirements. The Company will not be liable for delays, additional costs, or issues arising from incorrect or incomplete information supplied by the Customer.
3.4 The Company may amend or decline a booking if it reasonably considers that the Services cannot safely or lawfully be provided as requested. In such cases, the Customer will be informed as soon as reasonably possible.
4. Quotations and Pricing
4.1 Any quotation provided by the Company is based on the information supplied by the Customer and is valid for the period stated on the quotation, or if no period is stated, for 30 days from the date of issue.
4.2 Quotations are normally provided either on an hourly rate or as a fixed price. The basis of charging will be confirmed at the time of booking.
4.3 The Company reserves the right to adjust the price if:
a) the information provided by the Customer at the time of quotation or booking is incorrect or incomplete;
b) the Customer requires additional services or changes the scope of work;
c) access to the property is materially different from that described, including but not limited to additional floors, restricted access, long carrying distances, or poor parking availability;
d) there are delays outside the Company’s control, including waiting for keys, third party delays, or the Customer not being ready to start at the agreed time.
4.4 Parking charges, tolls, congestion charges, and any other unavoidable third party fees incurred in providing the Services will be payable by the Customer, in addition to any quoted price, unless otherwise expressly stated in writing.
5. Payments
5.1 The Customer will be informed at the time of booking whether payment is due in advance, on completion of the job, or by another agreed arrangement.
5.2 The Company may require a deposit to secure a booking. Any required deposit amount and due date will be communicated to the Customer before confirming the booking.
5.3 Payment must be made in full in the manner agreed with the Company, which may include cash, bank transfer, card payment, or other methods offered by the Company from time to time.
5.4 Where Services are charged on an hourly basis, the minimum charge and the method of rounding up time (for example to the nearest 15 minutes or 30 minutes) will be made clear to the Customer before the Services commence.
5.5 If the Customer fails to make payment on the due date, the Company may, at its discretion, suspend or cancel the Services, charge reasonable interest on late payments, and recover from the Customer any costs and expenses incurred in collecting overdue amounts.
6. Cancellations and Changes
6.1 The Customer may cancel or amend a booking by giving notice to the Company as soon as reasonably possible.
6.2 The Company may apply cancellation charges to cover its reasonable costs and loss of work, depending on the notice given:
a) More than 7 days before the scheduled service date: no cancellation fee, and any deposit paid will normally be refunded or may be applied to a future booking by agreement.
b) Between 48 hours and 7 days before the scheduled service date: the Company may retain part or all of the deposit, or charge up to 50 percent of the quoted price.
c) Less than 48 hours before the scheduled service date or on the day of the move: the Company may charge up to 100 percent of the quoted price.
6.3 If the Customer wishes to change the date, time, or scope of the Services, this will be subject to availability and may result in a revised quotation. If the Company cannot accommodate the requested change, this may be treated as a cancellation and the cancellation terms may apply.
6.4 The Company reserves the right to cancel or reschedule the Services due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, staff illness, accidents, or legal restrictions. The Company will make reasonable efforts to inform the Customer as soon as possible and to agree an alternative date or time. In such cases, the Company’s liability will be limited to refunding any deposit or prepayment for Services not carried out.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a) Ensuring that all Goods are packed securely, unless packing services have been expressly agreed as part of the Services;
b) Arranging suitable parking and obtaining any necessary permits or authorisations for the Company’s vehicles at both collection and delivery addresses;
c) Ensuring that access to the property is safe, unobstructed, and suitable for carrying out the Services, including any lifts, stairs, and doorways;
d) Being present or represented during the removal to provide instructions and to verify that all required Goods have been loaded and unloaded;
e) Checking that the vehicle is empty of their Goods at the end of the job.
7.2 The Customer must not ask the Company or its staff to carry out any illegal activity or to move Goods which are prohibited by law or these Terms and Conditions.
8. Goods Not Accepted for Removal
8.1 Unless previously agreed in writing, the Company will not accept or knowingly carry:
a) Explosive, flammable, or hazardous materials, including gas cylinders, paints, solvents, and chemicals;
b) Illegal goods, drugs, weapons, or items obtained unlawfully;
c) Perishable goods requiring special storage conditions;
d) Livestock, pets, or other animals;
e) High value items such as jewellery, cash, bonds, or precious metals.
8.2 If such Goods are transported without the Company’s knowledge, the Company will not be liable for any loss, damage, or consequences, and the Customer will indemnify the Company against any resulting claims, fines, or costs.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in handling, loading, transporting, and unloading the Customer’s Goods.
9.2 The Company’s liability for loss of or damage to Goods will, in all circumstances, be limited to a reasonable and proportionate amount, having regard to the value of the Goods and the price paid for the Services, and shall not exceed a specified cap where one has been communicated in advance or is implied by law.
9.3 The Company will not be liable for:
a) Loss or damage arising from the Customer’s failure to pack Goods properly, unless packing services have been provided by the Company;
b) Damage to Goods where the Customer or a third party assists with loading or unloading against the Company’s advice;
c) Damage to any item that is inherently defective, unstable, or fragile, including flat pack furniture that has been dismantled or reassembled, or items that were not in good repair prior to the move;
d) Loss or damage arising from wear and tear, gradual deterioration, or pre existing defects;
e) Loss of sentimental value, or any indirect or consequential losses such as loss of profits, business interruption, or loss of opportunity.
9.4 The Customer must notify the Company in writing of any loss or damage as soon as reasonably possible, and in any event within a reasonable period after completion of the Services. The Customer should provide evidence of any alleged damage or loss where requested.
9.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.
10. Property and Access Damage
10.1 The Company will take reasonable care to avoid damage to property, including floors, walls, and doorways, during the provision of the Services.
10.2 The Customer must advise the Company of any known issues which may affect safe access, such as weak floors, restricted staircases, or delicate fixtures.
10.3 If damage occurs due to the Company’s negligence, the Company’s liability will be limited to the reasonable cost of repair, cleaning, or restoration. The Company will not be responsible for any pre existing damage or defects.
11. Waste and Rubbish Regulations
11.1 The Company operates in compliance with applicable UK waste and environmental regulations. The Company is not a general waste disposal operator and will not remove domestic or commercial rubbish unless this has been expressly agreed as part of the Services.
11.2 The Customer must not present items for removal that constitute controlled or hazardous waste, unless the Company has specifically agreed in advance and appropriate arrangements and charges have been made.
11.3 The Company will not be responsible for any fines, penalties, or costs arising due to the Customer presenting Goods for removal that breach waste legislation or local regulations. The Customer will indemnify the Company against any such costs where they arise from the Customer’s actions or omissions.
11.4 Where the Company agrees to dispose of items, this will be undertaken in accordance with applicable regulations. Any disposal charges will be clearly stated or reasonably estimated beforehand.
12. Delays and Events Beyond Control
12.1 The Company will use all reasonable endeavours to provide the Services on the agreed date and time, but arrival times are estimates and may be affected by traffic, weather, accidents, or other circumstances beyond the Company’s reasonable control.
12.2 The Company will not be liable for delay or failure to perform its obligations if the delay or failure results from events, circumstances, or causes beyond its reasonable control.
13. Complaints
13.1 If the Customer has any concerns or complaints about the Services, they should raise them with the Company as soon as possible so that the matter can be investigated.
13.2 The Company will seek to resolve complaints promptly and fairly. The Customer may be asked to provide evidence such as photographs, receipts, or a written description of the issue.
14. Data Protection and Privacy
14.1 The Company will collect and use personal data provided by the Customer solely for the purpose of managing bookings, delivering the Services, processing payments, and related administration.
14.2 The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom and will take reasonable measures to safeguard such data against unauthorised access or disclosure.
15. Variation of Terms
15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract between the Customer and the Company.
15.2 Any variation to these Terms and Conditions requested by the Customer will be valid only if agreed in writing by the Company.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
17. Severability
17.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted.
17.2 Any modification or deletion of a provision shall not affect the validity and enforceability of the remaining provisions.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer relating to the Services and supersede any prior agreements, understandings, or arrangements.
18.2 The Customer acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company which is not set out in these Terms and Conditions or confirmed in writing.
